Helpdesk
- Support intake, priority routing and status tracking
- Escalation workflows
Assets and devices
- Hardware inventory, serial numbers and device assignments
- Warranty tracking
- Provisioning, refresh planning, end-of-life tracking and asset recovery
People coming and going
- Onboarding: account creation, equipment, role provisioning and access
- Offboarding: access removal, equipment recovery, account audit and security review
Infrastructure
- Identity and access: Active Directory, single sign-on, RBAC and Group Policy
- Network: DNS and connectivity, printers, secure access
- File servers: shared drives, permissions and a backup plan
- Reporting, dashboards and audit logs
How we work
- Discovery: map systems, workflows and gaps.
- Architecture: design identity, systems and integrations.
- Deployment: configure, verify and go live.
- Managed operations: monitor, patch and scale the systems.
Next step
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