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Privacy Policy

Last Updated: November 17, 2025

Table of Contents

Your Privacy Matters

At Reversal Marketing Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Contact us through our contact forms
  • Subscribe to our newsletter or marketing communications
  • Make a purchase or payment for our services
  • Participate in surveys, contests, or promotions

This information may include:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, profile information
  • Business Information: Company name, business type, industry, website URL
  • Payment Information: Credit card details, billing address (processed securely through Stripe)
  • Communication Data: Messages, inquiries, and correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on site, referral sources, click patterns
  • Location Data: General geographic location based on IP address
  • Cookies and Tracking Data: Information collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Provide, maintain, and improve our marketing services
  • Process payments and manage your account
  • Deliver customer support and respond to inquiries
  • Create and manage your website and hosting services

Communication

  • Send service-related notifications and updates
  • Provide marketing communications (with your consent)
  • Send newsletters and promotional materials
  • Respond to your questions and requests

Business Operations

  • Analyze website usage and improve user experience
  • Conduct market research and analytics
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment Processing: Stripe for secure payment processing
  • Email Services: Email marketing and communication platforms
  • Analytics: Google Analytics for website performance analysis
  • Hosting: Cloud hosting providers for website and data storage

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government investigations or regulatory requirements
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security

We implement robust security measures to protect your personal information:

Technical Safeguards

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Updates: Security patches and system updates

Organizational Measures

  • Employee training on data protection and privacy
  • Regular security audits and assessments
  • Incident response procedures
  • Data breach notification protocols

Important Security Note

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry-standard practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us analyze website usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies or specific types of cookies
  • Delete existing cookies from your device
  • Set preferences for future cookie acceptance
  • Receive notifications when cookies are being used

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

  • Request a copy of your personal data we hold
  • Receive your data in a portable format
  • Transfer your data to another service provider

Correction and Updates

  • Update your account information at any time
  • Correct inaccurate or incomplete data
  • Request updates to your profile information

Deletion and Restriction

  • Request deletion of your personal data
  • Restrict processing of your information
  • Object to certain uses of your data

Marketing Communications

  • Unsubscribe from marketing emails at any time
  • Opt out of promotional communications
  • Manage your communication preferences

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

Specific retention periods:

  • Account Data: Retained while your account is active, plus 7 years after closure
  • Payment Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you unsubscribe or object to processing
  • Website Analytics: Anonymized data retained for up to 26 months

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you of significant changes via email
  • Provide notice on our website for material changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Phone

+1 (555) 123-4567

Mailing Address

Reversal Marketing Agency
Privacy Officer
123 Business Street
Suite 100
Business City, BC 12345
United States

Response Time

We will respond to your privacy-related inquiries within 30 days of receipt.

Our Commitment

We are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy reflects our dedication to transparency and responsible data handling practices.